G E N E R A L I N F O R M A T I O N S
Tour Cost: Prices mentioned within this brochure are per person and based on a minimum of two adults sharing one room. The child rate will be applicable for children below 11 years of age that are being accompanied by two full paying adults, child sharing parent’s bed. There will also be a charge payable for infants below 23 months The price is subject to change with or without notice, the fare on the day of departure will apply.
Halts during tour: Anand Vihari carefully selects all hotels normally ensuring that, minimum 3* category hotels is provided (ratings are normally subject to local and national board), unless otherwise stated. Facilities include en-suite bathroom and generally a TV and telephone. Some of the hotels also include facilities of mini bars (on payment), restaurants and 24-hour reception. Please remember that most hotels in Far East and Europe have small rooms unlike many other countries and also not all hotels will have air-conditioning as standard. Hotels are usually outside the city centre. Anand Vihari reserve the right to substitute hotels whilst passengers are on tour to a similar standard due to unseen circumstances. Please note that hotel check-in times are from late afternoon, e.g. 3pm, and checkout is at 12 Noon, Early check in and late checkout is subject to availability and on extra payment.
Rooming Patron: Most of the hotels Anand Vihari uses can only accommodate a maximum of three persons in each room however if you are a family of four, i.e. two adults and two children, then your first child will be given an extra bed but the second child will be required to share the bed, extra bed can be provided for the 4th person.
Single Travelers: Passengers travelling alone will be required to pay a single supplement with additional of 30% of the cost. Upon your request, it may be possible to accommodate a single passenger in a shared room with another single passenger. This is only possible if there is another single passenger of the same gender who is also willing to share. Upon the other party agreeing we will then refund the appropriate passenger the difference. This can only be done 7 days prior to tour departure and under the provision that a single room has not been previously confirmed with hotel.
Tour Managers: Whenever the group size is over 15 paid pax, escorted tours are accompanied by professional tour managers & local guides at the places of your visit throughout the itinerary. For passengers joining in the middle of the tour, our Manager may not meet passengers at their respective pick up point, but at a later stage, however the driver our representative will be there to take care of passengers’ needs.
Changing the itinerary & timings: Please note that during the tour, the tour manager reserves the right to modify the itinerary as they deem fit. These minor changes are made for the benefit of the passengers, and for the smooth running of the tour. These changes are usually due to unavoidable exigencies. Whilst travelling on organized group tours, adhering to timings given by the tour manager is very important. Unfortunately due to time constraints we cannot delay the coach and any passengers found not respecting these times may be left behind. Anand Vihari will not take responsibility for passengers left behind due to not adhering to itineraries and times stated by the tour manager.
Coaches: We provide executive coaches for land transfer with audio video facilities. All coaches are either air conditioned or air cooled. We have a strict “no smoking / no Alcohol consumption” policy on all our coaches. During emergency, for transfers we may use an alternative vehicle in case of breakdown of the vehicle engaged, without the above facilities.
Money taken to abroad: Anand Vihari advices passengers to exchange any spending money for their holiday before they commence their tour. We suggest to carry USD for Far East tours and Euro’s for Europe tour.
Baggage: Anand Vihari operates a luggage handling service under which the driver will load and unload one piece of luggage per person from the coach (weighing up to a maximum of 20kg). It will be the passengers’ responsibility to carry their luggage to and from the coach as well as their hotel room. In addition, they are also entitled to carry one piece of hand luggage, which can fit under their seat or in the overhead compartment. Anand Vihari advice that, each passenger carries one small to medium sized trolley bag per person, rather than one big bag between several passengers as this will be more comfortable. Also it is advisable for one passenger to carry a small handbag/ backpack in between their group in which they can carry day to day essentials like water, tissues, cameras etc.
Weather, Clothing & Accessories: Passengers should aim to carry clothing best suited to their particular requirements. During summer months it is advisable to wear light garments and perhaps keep a light jacket or sweater handy. It is advisable to carry a light waterproof jacket or umbrella. Passengers should also carry suitable footwear as per the itinerary of the tour e.g. comfortable trainers for a tour which includes several walking tours or visits or suitable footwear/boots for tours. Passengers should also carry travel adapters so they can charge their electronic items in their hotel room (as the sockets in Far East or Europe and elsewhere vary from those in India). Passengers may also want to carry a small travel iron, hair dryer, kettle etc as hotel rooms will not have these in the rooms. Passengers should consult with Anand Vihari at the time of booking if they wants clarifications.
Lost Property & Thefts: We Suggest not to bring unnecessary valuables and Jewels for the tour. It is the passengers’ sole responsibility to keep their property and valuables safe at all times. In case of theft, passengers should advise their tour manager immediately and report the theft to the nearest police personnel, so they can be provided with a police report or crime reference number. Passengers are advised to be vigilant at all times as tourist spots are well known targets for pick pockets. It is strongly recommended that all passengers have valid travel insurance if not their tour will at their sole risk and responsibilities.
Seating System: As couch at abroad will be of high standard A/C Executive and there will not be difference to travel in the front or the back seats. As such, there will not be allotment of particular seats in the couch. A request with the passengers, to provide front row seats for disabled and senior citizens in the group, other are request to make rotation.
Food Restaurant: Passengers will have an option to choose from a range of different diets, including vegetarian, Jain or non-vegetarian (where ever possible Halal) meals. Passengers should advice of their preferred diet at the time of their booking so that this information can be provided to the caterers. The meals are pre-set and a choice of menu is not available. On some of our tours meals are provided at restaurants, which are prepared by local Indian chefs; a set menu in a buffet style will be provided along with drinkable tap water only.
Optional Tours: We design our itineraries so that all the necessary excursions and places of interest are included to give the passenger the best possible holiday at an affordable price. However, often, the tour manager and driver will offer passengers optional excursions that are designed to enhance their holiday experience and are not included in the tour cost. These excursions are priced separately and operated solely by the driver and tour leader. However Anand Vihari have set the individual prices to ensure consistency in the pricing. Additional excursions are not pre-bookable. Passengers are entitled to refuse any optional.
Guests have to travel to various other destinations prior to reaching their chosen drop off. Passengers can expect to receive a call from the person(s) in charge of picking them up to confirm details a day prior to their departure. Anand Vihari reserves the right to change the timings of any external pick up one day prior to departure. You can change your pick up point up to 10 days prior to departure free of charge. Within 10 days it may not be possible to make changes to your pick up point; if possible then there will be a USD 10 admin charge per person.
Seating, Dietary or Room Allocation and Other Requests: In many cases, Anand Vihari works with intermediary agents (Airlines, Hotels, Transport Companies, Other Suppliers etc.) to arrange a holiday. If passengers have special requirements with regards to the service provided by the intermediaries such as a rooming request, seating request or a special meal request etc., then they should advice us at the time of booking and we will Endeavour to ensure the intermediary is advised of the request. It is important to note that Anand Vihari cannot guarantee the request and that the passenger should confirm their request with the concerned intermediary themselves before their departure.
Customs & Immigrations delays / enquires: Anand Vihari will not be held responsible if passengers are stopped or held by any government departments, e.g. Police, Customs, Immigrations or any other authorities of the destination country. The tour will continue and no financial or any other kind of responsibility will be accepted by Anand Vihari.