Abroad Tours Terms And Conditions

1. CONTRACT

1.1. When making a booking you will accept our terms & conditions, general information and pay a fixed amount on behalf of you and all members of your family / group to secure your services. You must be over the age of eighteen years old to make a booking with Anand Vihari. Any bookings made within 20 days of departure must be accompanied by 100% of the total tour cost to confirm tour services. If Anand Vihari accepts your booking you will be sent a confirmation or an invoice within seven days of receipt of your booking and a contract will be made between you and us as soon as a confirmation or invoice has been provided.

1.2 If payment online, it is your responsibility to ensure that, all entered details are correct. If you realise that a mistake has been made after your booking has been confirmed you must inform us within 12 hours after the receipt of your confirmation. If you fail to do so and subsequently wish to make amendments, the fees mentioned in clauses 4 & 5 of these terms will apply.

1.3 If you book through our  travel agents, the travel agents will hold your deposit and any other payments until Anand Vihari sends a confirmation of booking or invoice.

1.4 A binding contract between us comes into existence when Anand Vihari confirms your booking initially verbally i.e. over the telephone or in person or in all other cases issue and dispatch our confirmation invoice. Final confirmation with be by our invoice only.

The terms and condition & any legal aspects of booking will be governed by law and the jurisdiction is Bangalore Karnataka.

2. Booking procedure

2.1 When your tour is confirmed, the remanding balance must be paid, of the holiday cost (including any surcharges referred to in clause 3) to the office at which you made your booking. Deposits per person and balance due dates are as follows

Holiday Type

Deposit

Balance due

Far East tours

25% of  tour cost

20 days before departure

Europe tours

40% of tour cost

30 days before departure

2.2 If you make a booking after the date on which the balance of tour cost is due, you must pay the full cost at the time of booking.

2.3 When booking on line, it is important that you understand that payment at the time of booking does not mean that your booking is confirmed. Your booking is only confirmed when we send you our email confirmation of the booking. If due to lack of availability we are unable to confirm your services after you make a payment through the online booking portal, we will refund you any monies paid to us. No other compensation is payable.

2.4 Price per person is based on 2/3 adults sharing a room. Child must share a room with 2/3 adults. Max. occupancy is 3 adults (excluding infants)

2.5 Early Bird Offer  at the starting fare only, no other discount is permissible.

2.6 It is your responsibility to remember to pay the balance 20days before to the commencement of the tour, however on some occasions we may call to remind you. You must pay the balance within 48 hours of receiving the reminder.

2.7 If you do not pay the balance within 48 hours of the reminder, then we have the right to cancel your holiday and apply the cancellation charges as set out in clause 5.

3. YOUR HOLIDAY PRICE

3.1 Once we have sent you a booking confirmation or invoice, we will only change the price of your holiday.  if there is no  change or increase in any one or more of the following:

(a) Transportation costs (including flight supplements and the cost of fuel); 

(b) Dues, taxes or fees chargeable,such as landing taxes or embarkation or disembarkation fees at ports and airports.

(c) The exchange rate applicable to the particular holiday package. (Our prices are fixed using the exchange rates available on the date as per our hand out) 

(d) In the event of a significant increase in any of the components that are included in your tour cost i.e.:hotels, entrances, flights, transportation & food. 

3.2 Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

3.3 If we increase the cost of your holiday by more than 10%  due to above factors mentioned in 3.1 you may cancel the holiday, provided that you notify us within seven days from the date you receive the confirmation or invoice with the increased amount. We will refund you the full amount paid by you to Anand Vihari towards your booking with out any compensation.

4. IF YOU CHANGE YOUR BOOKING

4.1 In the case of Package Tours; a name, date or tour change will be possible as below provided written notification is received.

We can allow a maximum of two amendments per individual booking. The administration charges stated above will apply for each amendment. More than two changes are not possible and it will be considered as a cancellation for which cancellation charges will apply as per the policy.

5. IF YOU CANCEL YOUR HOLIDAY

5.1 If you or any member of your family / party wishes to cancel your holiday, you should notify us or the travel agent with whom you made the booking, in writing. If you cancel the holiday, then we will charge the cancellation fees as set out in the table below. Anand Vihari shall remain within its rights to forfeit the non-refundable deposit amount paid to confirm the booking to recover the scale of cancellation charges set by our suppliers.

Cancellation charges applicable for the reason what so ever including medical reasons.

Number of Clear days before departure, with in which cancellation application is received

 Amount  of cancellation charges

 

More than 42 Days

Rs. 2,000/-

 

Between 41 to 30 Days

Rs. 10,000/- per person

 

Between 29 to 20 Days

Rs. 20,000/- per person

 

Between 19 to 12 Days

50%   of the total cost

 

Between 11 to 7 days

75%   of the total cost

 

Before 6 clear days or on tour

100%  of the total cost

 

5.2 Due to increased security measures, all airlines now require first and last names on the airline tickets. This must be the same name that appears on your passport, which must be the same name given when making your booking with us. It is your responsibility to ensure this information is correct on your invoice and other documentation. Any changes will lead to an administrative charge (of which you will be notified at the time).

6. BOOKINGS MADE ONLINE

6.1 You may choose to book your holiday online. All bookings which are made online are subject to the terms & conditions which apply to all bookings made with Anand Vihari

6.2 It is your responsibility to ensure that you review all general information and have all relevant documentation prior to beginning the booking process. To complete your booking you will be required to register a account, fill all necessary fields and provide a minimum deposit or full payment depending on your departure date proximity.

6.2 All bookings processed through the online booking portal must be paid in INR.

6.3 It is important to understand that your booking will be confirmed only once you have received a confirmation  over phone and invoice from Anand Vihari  main officer. Payment at the time of booking does not guarantee that your booking is confirmed. If your booking is confirmed by Anand Vihari , you will receive a confirmation invoice within 48  hours of completing your booking.

6.4 It is your responsibility to ensure that all details are correct before you complete your booking with a payment. If you notice any inaccuracies when you receive the booking confirmation, you must contact us within 12 hours of receipt. If you fail to notify us within 12 hours, amendment fees will apply there after.

7. IF WE CHANGE YOUR HOLIDAY

7.1 It is unlikely that, we will have to make any changes to your travel arrangements, however, occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you or your travel agent of them at the earliest possible opportunity.

We also reserve the right under certain circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel that tour departure. However, we will not cancel your travel arrangements less than two weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. No other compensation if permissible.

7.2 If we make a minor change to your holiday (for example a change to travel time, a change of departure and return point , a different mode of transportation to a major joining, a change in accommodation to a lower official classification for one or two nights, or a change of advertised tour itinerary where the change is not a major change), we will try to notify you of this before departure, but you will not be entitled to any compensation as a result of such minor changes.

Any changes in the program or additional costs to be born by you during unforced circumstances Examples include hostilities, Force Majeure, political unrest, war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, flood, fire, epidemic or health risk, advice from any environmental health office or body, technical problems to, airport closures, adverse weather conditions or similar events beyond our control.

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because unforeseeable circumstances beyond our control. These can include, e.g. war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

8. OUR RIGHT TO CANCEL YOUR HOLIDAY

8.1 In order for us to run each Tour, there must be a minimum number of passengers who wish to travel. If the minimum numbers of people do not travel for a specific date, we may cancel the tour for that date, (provided that we send you notice of the cancellation either in writing or via the telephone, at least two weeks prior to departure). If we cancel because there are not enough passengers, we will refund full amount you have paid to us in respect of the tour (for services rendered by us). Anand Vihari reserves the right to amend, amalgamate, alter, vary or cancel a tour without incurring any liability to pay any compensation.

8.2 In the event that we may have to cancel your tour, we may from time to time where logistically possible, operate the same tour using a mini bus; which will be offered to you at the same price or with a small premium. If you do not wish to take this option, then a full refund will be provided (for services rendered by us).

9. SPECIAL NEEDS & SPECIAL REQUESTS

9.1 Where possible, we accept bookings from people with special needs who wish to make special requests, although we cannot guarantee to be able to do so.

9.2 If you have a special need or a special request, it is important for you to contact us in writing or by telephone prior to making your booking. You must write to us giving us full details of your special requests or special needs and details of any disability that affects you.

9.3  Anand Vihari  reserves the right to refuse a booking or service, based upon the appropriateness of the tour, for an individual passenger.

9.4 IMPORTANT: Please note that if you have a special need or a special request and we accept your booking, we still cannot guarantee to provide for your special need or your special request. However we do generally find that favorably to special requests or special needs that we notify them about.

9.5 If you have a special request (e.g. Veg meals) on the flight please check and inform us when you book your holiday and we will pass this information on to our suppliers. Our note of request on your invoice confirms we have received it however does not guarantee that we or the relevant supplier can meet with your request. Where ever possible they will try to help you. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.

9.6 We cannot endow the aid of a tour manager for walking, dinning, getting on/off any transportation or for any other personal needs. It is indispensable that a qualified companion must accompany any traveler whom needs such assistance. In the absence thereof, such traveler will be joining the tour on their own risk and consequence.

However  Any of your special needs and request may in informed to Anand Vihari well in advance,  we make  sincere efforts  try to full fulfill your request, if it is practicable.

10. OUR RIGHT OF REFUSAL

10.1 In addition to our rights, we may refuse to accept a booking or terminate your holiday in the following circumstances:

(a) if you fail to advise us in writing at, (or promptly after) the time of booking of any relevant medical condition or disability from which you suffer and for which you seek special assistance or attention from us or our suppliers;

(b) If, during the course of the holiday, we reasonably consider that you are unable to cope with the demands of the holiday;

(c) If you act unreasonably and we reasonably consider that your actions or behavior are likely to cause distress, damage, danger or annoyance to other customers, employees or third parties or to the property of any person.

10.2 If you are prevented from travelling or from completing your holiday in the circumstances set out in clause 9.1, our responsibility to you for your holiday will cease when we terminate the holiday.

10.3 You will not be entitled to any refund where we terminate your holiday in the circumstances set out in this clause and we will not be liable to pay any compensation to you as a result of terminating your holiday.

11. LIABILITY

11.1 Anand Vihari  shall under no circumstances whatsoever be liable to the passenger or his/her co-traveller for: a) Discontinuation of tour due to loss/destruction of passports/travel documents prior/during the tour culmination, and any further expenditure for the tour participant due to such loss/destruction of passports/travel documents. b) Personal injury, delay, sickness, accident, death, discomfort, increased expense, consequential loss and/or damage on account of theft or injury howsoever caused. c) Temporary or permanent loss/damage to baggage/personal effects howsoever caused. In this condition “howsoever caused” includes wilful negligence on the part of any person. d) Expense caused due to personal injury, delay, sickness, accident, death, discomfort. e) Loss of baggage by Airline/Cruise line/Surface transportation. e) Airline not allowing tour participant board the aircraft for reasons beyond the control of Anand Vihari . f) Failure on the part of an Airline to accommodate tour participant(s) despite having confirmed tickets. g) Damage or loss caused due to reasons beyond the control of  Anand Vihari (including Force Majeure).

11.2 No liability on the part of Anand Vihari in any way out of this contract in respect to your holiday, tour, excursion facility shall exceed the total amount paid or agreed to be paid for the same and shall in no case include any consequential loss or additional expense whatsoever.

11.3 Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. These terms and conditions may limit or exclude their liability to you. Copies of the relevant parts of their terms and conditions are available from Ananad Vihari and the relevant suppliers. Anand Vihari will Endeavour to ensure that all elements of the itinerary advertised are fulfilled by our supplier however as we act as an intermediary for the third party supplier concerned we will not be liable in relation to the arrangement provided by that third party supplier/s or for the acts or omissions of the third party concerned.

11.4 You are responsible for checking-in for flights and presenting yourself for all pre-booked attractions whilst on holiday. Anand Vihari cannot accept liability for clients missing flights as a result of late check-ins and no credit notes or refunds will be given if you fail to take up any component of your tour.  

12. COMPLAINTS / Suggestions

We ensure that we will fulfill our duties and promise to deliver an enjoyable and trouble free holiday. However, problems do occasionally occur. If you have a problem or complaint / suggestion during your holiday, please inform the relevant supplier (for example the hotel owner) and our tour manager as soon as possible. They will try and rectify the problem immediately. However, if the problem or complaint is not resolved to your satisfaction, you should write to us within 15 days of the end of your holiday.

If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this will affect your rights under this contract.

13. PASSPORTS & VISAS

13.1a  It is the passenger’s responsibility to ensure that they possess all relevant travel documents prior to departure of their scheduled tour. If the passenger is acquiring the necessary visas/travel documents independently from Anand Vihari , then it is the passenger’s responsibility to ensure that they fulfill all necessary criteria prior to the scheduled tour departure. If for any reason the tour participant is unable to travel due to incomplete travel documentation after booking and confirmation of tour, the tour participant will be subject to cancellation policy as stated in clause (5.1) of these terms and conditions.

13.1b If you are processing your visa through Anand Vihari  and the visa is rejected refused or delayed by the consulate and we know the outcome 10 days prior to departure, then we will charge 25% of the tour cost for coach tours and 40% for all flight tours. If the visa is rejected within 10 days of tour departure then the cancellation will be 35% of the tour cost for coach tours and 50% for all flight tours that are cancelled. The visa fee and service charge is non-refundable in all circumstances.

13.1c  It is your responsibility to check any travel documentation which we issue in relation to your booking as soon as you receive it. Please contact us immediately if you believe that the document is incomplete or incorrect. We will not be able to accept liability for inaccuracies if we are not notified within seven days of issuance. We will nonetheless attempt to rectify any mistakes caused, however if notified outside seven days, you will be responsible for any associated costs.    

Some airlines now require additional passport information (API) and we will inform you and failure to provide this will result in you being denied boarding. We do not accept any responsibility if you cannot travel due to this, no refund or compensation will be offered.

14. Travel Insurance

Citizens are advised to obtain the necessary travel insurance from us or any other reputed insurance supplier of their choice. We strongly advise that all passengers obtain travel insurance for the entire duration of their holiday. Anand Vihari travel insurance is underwritten  with Reliance General Insurance Company and details are viewable by clicking on the company website. Travel insurance obtained by Anand Vihari is suitable and valid for UK and other countries,. It is the sole responsibility of passengers to declare any medical conditions at the time of purchasing the insurance

15. DAMAGE OR LOSS OF PROPERTY

15.1 You will be responsible for making full payment for any damage or loss caused by you or any of your party whilst on tour. Payment must be made directly to the service provider concerned. In failing to do so, you will be liable for any claims or legal actions (together with any third party legal costs).  

15.2 Anand Vihari will take no responsibility for retrieving any items of lost property due to safety and legal reasons. Anand Vihari will take no responsibility in reclaiming any belongings from third-party suppliers. It is the clients’ responsibility to contact the service provider directly and arrange for payment and shipping independently. If items are returned to Anand Vihari , we will not be responsible for any damage sustained during transit. Any belongings misplaced by passengers and subsequently given to Anand Vihari will be held for a maximum of seven days. Belongings which are not claimed within seven days will be disposed off or donated to a charity.

16  BROCHURE ACCURACY

Information provided within this brochure is factually accurate at the time of print (Jan 2014). We have tried our best to provide an accurate description of all the services, amenities, exchange rates and places of interest within this brochure. However circumstances can change which are beyond our control and thus we cannot take responsibility for the same. These can take the form  of circumstances such as bad weather/traffic, closure of hotels / restaurants, over booking of hotels / restaurants, restricted access to certain sightseeing due to necessary re-routing and availability of services.

The prices and details within this brochure will become void once a new brochure is published.